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Tuesday, October 26, 2010

Who can you trust these days?

When it comes to having strangers in your home to do home improvement work, you want a company or business whose employees you can grow to trust. A great, trusting business relationship starts with the small things; communication, punctuality, and that extra initiative taken by the company or business even when it's not needed.  This goes without mentioning the obvious; reliability, discount prices, and your sense of value to that company or business.

"When trust exists in an organization or in a relationship, almost everything else is easier and more comfortable to achieve"--Susan M. Heathfield

I'm not trying to bore anyone out there with this info, I'm just trying to emphasize the seriousness of a business/client relationship.  When a company trusts and treats it's employees with high regard, great things are going to happen all around.  The customers stay happy and the structure and bond that holds a reliable and successful business together remains strong.  So which would you rather have come and work on your heating and air system, a sullen and downtrodden looking person who has no interest in listening to you?  Or an upbeat, knowledgeable technician who cares about your opinion and will take his/her time in explaining things to make sure you understand?  I know my choice would definitely be the latter, and I'm sure yours would be the same!


1 comment:

  1. You are so right; it's sad, but because everyone is always looking for the best (AKA cheapest) price on work done, no matter what type of work it is, there is always someone waiting to take advantage. This is why it's so important to check references, read reviews, and basically "interview" anyone who you want to have work on your home. Great post!